My family and I are first time buyers and our situation is a bit unorthodox. Jess had a positive attitude and was kind and understanding. She answered our messages in a timely manner. I felt like she was genuine in helping us find a place to call "home". She showed us that she had our backs and our best interest. She worked hard in giving us the best deal and wasn't just trying to sell us just to sell. It took some time but we found what we need within a range that worked for us. I recommend others to give her a try.